Remote Tech Support Specialist (Level 1) — Multi-Industry

NCR Voyix; Cebu City; On-site; PHP 335,000 - 614,000; Full time

Job summary

NCR Voyix is seeking a Software Support Specialist, Level 1, in a Technical Assistance Center role to provide remote technical support to NCR customers. You will use existing tools to resolve issues, coordinate with internal teams, and ensure timely resolutions to customer problems.

Responsibilities include delivering remote resolutions for Hospitality, Retail, Banking and Cloud NCR products, reviewing incident history, and documenting work logs.

Qualifications

• Minimum IV level of education as per official education categorization by the Ministry of Education of the Republic of Srpska or equivalent.
• No previous work experience required but experience in similar roles is a plus.
• Existing customer handling skills.
• Communication level and knowledge of the English language is a must, and knowledge of any other foreign languages is a benefit.
• Aptitude towards problem-solving and logical thinking.
• Strong work ethic and professional communication.
• Previous background, knowledge and/or experience with hardware and software is a benefit.
• Offers of employment are conditional upon passage of screening criteria applicable to the job

Responsibilities

• Provide technical support to NCR customers using existing tools (email, phone, chat).
• Deliver remote resolutions and status updates; coordinate with internal teams.
• Provide technical support for Hospitality, Retail, Banking and/or Cloud NCR products and related software.
• Review incident history for recurring faults and trends.
• Remotely access customer environments to diagnose and resolve issues.
• Record detailed work notes/logs in the incident management system.
• Coordinate with dispatch and internal teams to ensure timely resolution.
• Escalate unresolved problems following internal/external escalation paths.
• Follow documented Level 1 troubleshooting processes for supported equipment.
• Provide accurate solutions and own service requests to meet KPIs.
• Develop knowledge and improve support methods through feedback.
• Write knowledge articles based on lessons learned.

Skills

Customer handling

English communication

Problem solving

Strong work ethic

Education

Min IV level education (Srpska)

Job description

NCR Voyix is seeking a Software Support Specialist, Level 1, in a Technical Assistance Center role to provide remote technical support to NCR customers. You will use existing tools to resolve issues, coordinate with internal teams, and ensure timely resolutions to customer problems.

Responsibilities include delivering remote resolutions for Hospitality, Retail, Banking and Cloud NCR products, reviewing incident history, and documenting work logs.