L2 Support

ncr; Cebu City; On-site; PHP 240,000 - 480,000; Full time

Job summary

NCR Voyix Corporation is seeking a Level 2 Support Engineer in Cebu City to handle advanced technical issues for retail systems. The role emphasizes troubleshooting, root cause analysis, and collaboration with cross-functional teams in a 24/7 environment.

You will mentor Level 1 staff, contribute to documentation, and participate in ongoing improvements. This role offers growth into senior technical or operational positions within NCR Voyix.

Qualifications

• Minimum 2 years of technical support or service desk experience.
• Strong Windows troubleshooting skills.
• Excellent English communication skills.
• Ability to work in a fast-paced, 24/7 support environment.
• High school diploma or equivalent.

Responsibilities

• Investigate and resolve issues escalated from Level 1 support.
• Analyze logs, system data, and diagnostics to identify root causes.
• Work closely with Level 3, Engineering, Product, and DevOps teams.
• Manage incidents through to resolution or escalation.
• Provide updates and maintain clear communication with customers and stakeholders.
• Support Level 1 teams through coaching and knowledge sharing.
• Create and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to process and service improvements.
• Participate in training, cross-skilling, and continuous improvement initiatives.

Skills

Windows troubleshooting

English communication

Analytical thinking

24/7 support

Education

High school diploma

Tools

Linux

Payment systems

Cloud services

Store applications

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Level 2 Support Engineer

Role Summary

The Level 2 Support Engineer provides advanced technical support for retail systems and applications. This role focuses on troubleshooting complex issues, identifying root causes, and supporting customers in a 24/7 environment.

Key Responsibilities

• Investigate and resolve issues escalated from Level 1 support.
• Analyze logs, system data, and diagnostics to identify root causes.
• Work closely with Level 3, Engineering, Product, and DevOps teams.
• Manage incidents through to resolution or escalation.
• Provide updates and maintain clear communication with customers and stakeholders.
• Support Level 1 teams through coaching and knowledge sharing.
• Create and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to process and service improvements.
• Participate in training, cross-skilling, and continuous improvement initiatives.

Skills & Experience

Required

• High school diploma or equivalent
• Minimum 2 years of technical support or service desk experience
• Strong Windows troubleshooting skills
• Excellent English communication skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, 24/7 support environment

Preferred

• Linux experience
• Previous Level 2 support experience
• Knowledge of payment systems, cloud services, retail hardware, or store applications
• Additional language skills

Career Path

• Level 1: Initial support and issue resolution
• Level 2: Advanced troubleshooting and investigation
• Level 3: Expert-level analysis and defect resolution

This role offers opportunities to grow into senior technical, operational, or business support positions.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.