Technical Support Specialist I

ncr; Cebu City; Remote; PHP 200,000 - 320,000; Full time

Job summary

NCR Voyix Corporation is seeking a Software Support Specialist, Level 1, for its Technical Assistance Center (TAC). The role focuses on remote resolution of NCR product issues, using email, phone and chat to communicate with customers and internal teams.

No prior work experience is required, but familiarity with support processes and English proficiency are essential. Successful candidates will provide accurate problem-solving, maintain incident logs, and escalate when needed, contributing to

Qualifications

• Minimum IV level of education as per official education categorization by the Ministry of Education of the Republic of Srpska or equivalent.
• No previous work experience required but experience in similar roles is a plus.
• Knowledge of English language is a must; additional languages are a benefit.

Responsibilities

• Provide remote resolutions and status updates to reported issues using email, phone, and chat.
• Deliver remote technical support for NCR products and equipment, coordinating with internal teams.
• Record detailed work notes/logs in the incident management system.
• Escalate unresolved issues following internal escalation paths.
• Maintain knowledge base and contribute to knowledge articles.

Skills

Customer handling

English proficiency

Problem solving

Communication

Education

IV level education

Tools

Incident management system

Job description

NCR Voyix Corporation is seeking a Software Support Specialist, Level 1, for its Technical Assistance Center (TAC). The role focuses on remote resolution of NCR product issues, using email, phone and chat to communicate with customers and internal teams.

No prior work experience is required, but familiarity with support processes and English proficiency are essential. Successful candidates will provide accurate problem-solving, maintain incident logs, and escalate when needed, contributing to