Remote Technical Service Engineer I - Thermostats

Copeland; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Copeland is seeking an Engineer 1 - Technical Service to provide remote technical support for thermostats and energy management solutions. This role focuses on diagnosing issues over the phone and digital tools, offering expert guidance without on-site visits.

Responsibilities include guiding installations/configurations, maintaining systems, and collaborating with Sales, Engineering, and Product Development.

Qualifications

• BPO experience (6 months+).
• Remote support and diagnostics.
• Strong communication and troubleshooting skills.

Responsibilities

• Diagnose complex issues remotely via phone and digital tools.
• Guide clients through installations, configurations and maintenance of thermostats and energy management systems.
• Translate technical concepts into clear guidance and documentation.
• Collaborate with Sales, Engineering and Product Development.
• Continuously learn and provide feedback for remote-first support.

Education

Engineering degree (Mechanical/Electrical/Electronics)

Job description

Copeland is seeking an Engineer 1 - Technical Service to provide remote technical support for thermostats and energy management solutions. This role focuses on diagnosing issues over the phone and digital tools, offering expert guidance without on-site visits.

Responsibilities include guiding installations/configurations, maintaining systems, and collaborating with Sales, Engineering, and Product Development.