L2 Support Engineer: Advanced Troubleshooting for Retail Tech

ncr; Cebu City; On-site; PHP 240,000 - 480,000; Full time

Job summary

NCR Voyix Corporation is seeking a Level 2 Support Engineer in Cebu City to handle advanced technical issues for retail systems. The role emphasizes troubleshooting, root cause analysis, and collaboration with cross-functional teams in a 24/7 environment.

You will mentor Level 1 staff, contribute to documentation, and participate in ongoing improvements. This role offers growth into senior technical or operational positions within NCR Voyix.

Qualifications

• Minimum 2 years of technical support or service desk experience.
• Strong Windows troubleshooting skills.
• Excellent English communication skills.
• Ability to work in a fast-paced, 24/7 support environment.
• High school diploma or equivalent.

Responsibilities

• Investigate and resolve issues escalated from Level 1 support.
• Analyze logs, system data, and diagnostics to identify root causes.
• Work closely with Level 3, Engineering, Product, and DevOps teams.
• Manage incidents through to resolution or escalation.
• Provide updates and maintain clear communication with customers and stakeholders.
• Support Level 1 teams through coaching and knowledge sharing.
• Create and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to process and service improvements.
• Participate in training, cross-skilling, and continuous improvement initiatives.

Skills

Windows troubleshooting

English communication

Analytical thinking

24/7 support

Education

High school diploma

Tools

Linux

Payment systems

Cloud services

Store applications

Job description

NCR Voyix Corporation is seeking a Level 2 Support Engineer in Cebu City to handle advanced technical issues for retail systems. The role emphasizes troubleshooting, root cause analysis, and collaboration with cross-functional teams in a 24/7 environment.

You will mentor Level 1 staff, contribute to documentation, and participate in ongoing improvements. This role offers growth into senior technical or operational positions within NCR Voyix.