Remote Tech Support Specialist

OutForce; Cebu City; Remote; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive HMO (up to 3 dependents)

Referral program with rewards

30 days annual leave

Engaging team activities

Stakeholder connections

Client engagement initiatives

Job summary

OutForce is a people-first outsourcing company that embeds professionals into clients' teams to deliver high-quality customer support and long-term collaboration. As a Customer Service Representative in the Business Support Team, you handle technical support and billing inquiries for business customers via phone, email, and chat, ensuring timely, accurate resolutions and strong relationships.

This fully remote role follows an AEST shift and offers growth opportunities, comprehensive benefits,

Qualifications

• Experience in customer support across phone, email, and chat channels.
• Basic knowledge of VoIP/SIP, Hosted PBX, and related services is a plus.
• Familiarity with billing, invoicing, and refunds processes.

Responsibilities

• Meet performance metrics across all support channels.
• Own issues to resolution with clear communication.
• Identify recurring issues and contribute to KB updates.
• Navigate multiple systems and log interactions accurately.
• Ensure compliance with SLAs and service standards.
• Escalate and resolve complaints following procedures.

Skills

Customer Support

Problem Solving

Technical Support

Billing Support

Systems & Tools

Documentation

Compliance & KPIs

Customer Focus

Job description

OutForce is a people-first outsourcing company that embeds professionals into clients' teams to deliver high-quality customer support and long-term collaboration. As a Customer Service Representative in the Business Support Team, you handle technical support and billing inquiries for business customers via phone, email, and chat, ensuring timely, accurate resolutions and strong relationships.

This fully remote role follows an AEST shift and offers growth opportunities, comprehensive benefits,