Remote Tech Dispatch Specialist (LATAM)

Geeks on Site; Metro Manila; Remote; PHP 517,000 - 620,000; Full time

Benefits offered by this job

Paid training program

15 days PTO per annum

Remote work from LATAM

Growth opportunities

Fast-paced environment

Job summary

Geeks on Site is seeking a Dispatcher to coordinate jobs for our nationwide network of field technicians across the United States. You will assign requests, gather details, and ensure timely completion while maintaining clear communication with customers and technicians.

Requirements include fluent English, strong organizational skills, and comfort with CRM/dispatch systems. You can work remotely from LATAM and must align with EST hours. Training is provided, with PTO and growth opportunities.

Qualifications

• Fluent English (spoken and written).
• Strong organizational skills to manage multiple jobs and follow up.
• Tech-savvy mindset; comfortable with dispatch and CRM systems.

Responsibilities

• Assign customer jobs to technicians based on availability, location, and skillset.
• Communicate with technicians via phone, chat, or email to provide all necessary details.
• Gather and confirm technical information from customers to ensure technicians are prepared.
• Maintain real-time tracking of open jobs and follow up until completion.
• Handle inbound/outbound calls with technicians and customers with clear communication.
• Troubleshoot scheduling conflicts and escalate issues when needed.
• Meet daily and weekly assignment targets and document activities in CRM/dispatch software.

Skills

Fluent English

Strong organizational skills

Tech-savvy mindset

Great phone presence

Problem solving

Tools

CRM systems

Dispatch software

Job description

Geeks on Site is seeking a Dispatcher to coordinate jobs for our nationwide network of field technicians across the United States. You will assign requests, gather details, and ensure timely completion while maintaining clear communication with customers and technicians.

Requirements include fluent English, strong organizational skills, and comfort with CRM/dispatch systems. You can work remotely from LATAM and must align with EST hours. Training is provided, with PTO and growth opportunities.