Dispatcher Representative - Hiring Now - Geeks on Site

Geeks on Site; Philippines; Remote; PHP 518,000 - 621,000; Full time

Benefits offered by this job

Paid training

15 days PTO per year

Remote work from LATAM

Job summary

Geeks on Site seeks a Dispatcher to act as the link between customers and our field technicians across the United States. You will coordinate jobs from start to finish, ensuring quick, accurate, and professional assignments.

You will handle scheduling, gather and relay essential details to technicians, and maintain real-time job tracking. This role offers remote work from LATAM with competitive pay and a training program.

Qualifications

• Fluent English (spoken and written).
• Strong organizational skills with multi-tasking ability.
• Tech-savvy with experience in dispatch and CRM systems.
• Excellent phone presence, clear and professional communication.
• Results-driven with ability to meet targets.
• Problem-solving mindset for scheduling challenges.
• Experience in customer service, call centers, scheduling, or dispatch is a plus.

Responsibilities

• Assign customer jobs to technicians based on availability, location and skillset.
• Communicate job details to technicians via phone, chat or email.
• Gather and confirm technical information to prepare technicians.
• Maintain real-time tracking of open jobs and follow up to completion.
• Handle inbound/outbound calls with customers and technicians.
• Troubleshoot scheduling conflicts and issues as they arise.
• Meet daily and weekly assignment targets for the team.
• Document activities accurately in CRM/dispatch systems.

Skills

Fluent English

Organizational skills

Tech-savvy

Phone presence

Results-driven

Problem-solving

Customer service experience

Tools

CRM systems

Job description

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services-offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

The Dispatcher is the link between customers and our network of field technicians across the United States. You will coordinate jobs from start to finish, ensuring that every request is assigned quickly, accurately, and professionally.

Responsibilities

• Assign customer jobs to the right technicians based on availability, location, and skillset.


• Communicate with technicians via phone, chat, or email to provide all necessary details for each job.


• Gather and confirm technical information from customers to ensure technicians are prepared.


• Maintain real-time tracking of open jobs, following up until the technician confirms completion.


• Handle inbound/outbound calls with technicians and customers, providing clear and professional communication.


• Troubleshoot scheduling conflicts and escape issues when needed.


• Meet daily and weekly assignment targets, contributing to overall team performance.


• Document activities accurately in our systems (CRM/dispatch software).

Qualifications

• Fluent English (spoken and written).


• Strong organizational skills - ability to manage multiple jobs and follow up without losing track.


• Tech-savvy mindset - comfortable with dispatch and CRM systems, able to explain job details to technicians.


• Great phone presence - confident, empathetic, and persuasive on calls.


• Results-driven and ambitious toward meeting targets.


• Problem-solver - quick thinker when unexpected challenges arise.


• Previous experience in customer service, call centers, scheduling, or dispatch is a plus.


• Must have your own working computer (Windows only; Mac not allowed due to system compatibility).


• Must have a reliable, high-speed internet connection.


• Willing to undergo a background check if selected.


• Must be able to work 6 days per week, 8 hours per day, aligned with EST.


• Competitive pay: $800 monthly payment.


• Paid training program.


• 15 days PTO per annum.


• Work remotely from anywhere in LATAM.


• Opportunity to grow with a U.S.-based company leading in tech services.


• Fast-paced, dynamic environment where your impact is recognized.