Remote Support Operations Manager Data Driven

Ethos; Philippines; Remote; PHP 5,192,000 - 6,923,000; Full time

Job summary

Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

We are seeking an experienced support operations manager to help train our latest language model on professional document, spreadsheet, and slide deck tasks.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization.
• Ownership of health-score models and renewal forecasting.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Train the language model on professional document, spreadsheet, and slide deck tasks.
• Translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.

Skills

Customer success management

Data-driven decision making

Health-score modeling

Job description

Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

We are seeking an experienced support operations manager to help train our latest language model on professional document, spreadsheet, and slide deck tasks.