Expert Opportunity - Senior Customer Success Lead ($70/hr, up to $1,400/week)

Ethos; Philippines; Teletrabalho; PHP 4 982 000 - 7 095 000; Tempo integral

Resumo da oferta

Ethos is seeking senior customer success leads to train an AI language model on professional documents, spreadsheets, and slide decks. This fully remote role requires 4+ years in CS or support operations and offers flexible 5–20 hours per week with a start ASAP.

Compensation is $70/hour. You will own health-score models and renewal forecasting, translating messy data into executive-ready decks, runbooks, and onboarding/adoption playbooks, with expert-level document, spreadsheet, and slide

Qualificações

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsabilidades

• Lead CS or support ops teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows.
• Build and maintain health-score dashboards and renewal risk scorecards for stakeholders.
• Translate data into executive-ready briefs, runbooks, and onboarding/adoption playbooks.

Conhecimentos

Health-score models

Renewal forecasting

Executive storytelling with data

Docs, spreadsheets, slides

Descrição da oferta de emprego

About This Opportunity

We're working with a leading foundational AI lab to find experienced senior customer success leads who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.

We're looking for senior customer success leads with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.

Compensation: $70/hour

Commitment: Flexible, 5-20 hours per week (or more if desired)

Location: Fully remote, work on your own schedule

Start date: ASAP

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About Ethos

Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

Key Requirements

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail