Remote Support Agent Korean/English (Gaming)

Exmox GmbH; Taguig; Remote; PHP 167,000 - 301,000; Full time

Benefits offered by this job

Work from home

Paid time off

Equipment provided

Job summary

Exmox GmbH is seeking a dedicated Support Agent to handle Korean and English inquiries from players. You will resolve account questions, troubleshoot app issues, and provide timely, friendly assistance.

Based in Metro Manila with 100% remote work, you will join a global team supporting millions of players and partners in real time. You will manage fast-paced workflows, coordinate with the Germany-based team, and help identify recurring bugs to improve the product.

Qualifications

• Experience in customer support or similar role.
• Proficiency in Korean and English, written and spoken.
• Interest in tech/mobile gaming and a proactive problem-solving mindset.

Responsibilities

• Handle inquiries in English and Korean via helpdesk tools; assist with account, technical, and app-related questions.
• Deep-dive into technical issues to identify solutions and restore user experience.
• Manage support workflows and prioritize tasks to meet response times.
• Collaborate with remote Philippines team and Germany-based internal teams to ensure consistent support quality.
• Identify recurring bugs or user pain points and share insights for product improvements.

Skills

Korean fluency

English fluency

Customer support

Problem solving

Tools

Zendesk

Job description

Exmox GmbH is seeking a dedicated Support Agent to handle Korean and English inquiries from players. You will resolve account questions, troubleshoot app issues, and provide timely, friendly assistance.

Based in Metro Manila with 100% remote work, you will join a global team supporting millions of players and partners in real time. You will manage fast-paced workflows, coordinate with the Germany-based team, and help identify recurring bugs to improve the product.