Support Agent Korean English F M X

Exmox GmbH; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Work from home

15 days PTO, increasing to 20

Equipment provided

Job summary

exmox GmbH is seeking a motivated Support Agent (Korean/English) based in Metro Manila. You will manage daily user inquiries in both languages, bridging technical support and customer retention to ensure a smooth gaming experience for millions of players worldwide.

Join a collaborative team split between Manila and Germany, with a focus on high-quality support and rapid problem resolution. The role involves handling tickets in Korean and English, resolving technical issues, and maintaining

Qualifications

• Experience in customer support or similar roles.
• Proficient in Korean and English, written and spoken.
• Familiar with helpdesk tools like Zendesk.

Responsibilities

• Handle inquiries in English and Korean via helpdesk tools.
• Resolve account-related, technical, and app-specific questions.
• Manage complex support workflows and priorities to meet response times.
• Collaborate with the Philippines-based team and Germany-based support group.
• Identify recurring bugs and share insights to improve the product.

Skills

Korean language

English language

Customer support

Tools

Zendesk

Job description

Job Description:

Your Mission

This is a company built for growth. When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins.

With 50M+ platform downloads, we’re rapidly scaling one of the most exciting innovations in mobile gaming: a rewarded user engagement and acquisition platform that helps players discover, and engage with games they enjoy - creating lasting value for both players and gaming studios.

As a Support Agent (Korean/English) at exmox, you will manage the daily flow of user inquiries in English and Korean, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption.

You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal customer support team to deliver top-tier support to millions of players worldwide.

What You’ll Own

• Player Assistance: Handle a wide range of inquiries in English and Korean via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Issue Resolution: Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers.
• Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.
• Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.
• Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.

What You Bring

• Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness.
• Language Skills:
  • Native or near-native proficiency in Korean, both written and spoken.
  • Advanced proficiency in written and spoken English.
  • Able to handle support tickets in both Korean and English.
• Technical Interest: A genuine interest in technical support environments and the mobile gaming industry.
• Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently.

Nice to Have

• Experience in mobile gaming and player support.
• TOPIK level 5 or higher (for non-native Korean speakers).
• Familiarity with helpdesk software like Zendesk.
• Experience in community management and/or app store review management.
• Experience writing support content (e.g. macros, Help Center articles).

How We Win

• Location: 100% Work from Home (must be based in Metro Manila).
• Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs.
• Public Holidays: Working on public holidays may be required on an as-needed basis.
• Equipment: We’ve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.
• A highly ambitious environment with a clear goal: Work with driven people who challenge each other openly and take full ownership at a company that prioritizes growth, performance, and impact to compete at the highest level and win.

About Us

At exmox, we are building the next European tech challenger in the user acquisition space.

We are part of the Aonic Group, named one of the top 10 fastest-growing companies in Europe in 2026.

Our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance.

This is not a company built for comfort. We are building for growth, impact, and long-term success.

Equal opportunity, accessibility and data protection

exmox is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, disability, ethnic or national origin, religion or belief, sexual orientation, or any other legally protected characteristic. If you require any adjustments or accommodations during the recruitment process, just let us know, we are happy to help. Your personal data will be processed in line with our Data privacy statement, which explains how we collect, use, and protect your information during the hiring process.