Bilingual Support Agent – Korean/English (Remote)

Exmox GmbH; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Work from home

15 days PTO, increasing to 20

Equipment provided

Job summary

exmox GmbH is seeking a motivated Support Agent (Korean/English) based in Metro Manila. You will manage daily user inquiries in both languages, bridging technical support and customer retention to ensure a smooth gaming experience for millions of players worldwide.

Join a collaborative team split between Manila and Germany, with a focus on high-quality support and rapid problem resolution. The role involves handling tickets in Korean and English, resolving technical issues, and maintaining

Qualifications

• Experience in customer support or similar roles.
• Proficient in Korean and English, written and spoken.
• Familiar with helpdesk tools like Zendesk.

Responsibilities

• Handle inquiries in English and Korean via helpdesk tools.
• Resolve account-related, technical, and app-specific questions.
• Manage complex support workflows and priorities to meet response times.
• Collaborate with the Philippines-based team and Germany-based support group.
• Identify recurring bugs and share insights to improve the product.

Skills

Korean language

English language

Customer support

Tools

Zendesk

Job description

exmox GmbH is seeking a motivated Support Agent (Korean/English) based in Metro Manila. You will manage daily user inquiries in both languages, bridging technical support and customer retention to ensure a smooth gaming experience for millions of players worldwide.

Join a collaborative team split between Manila and Germany, with a focus on high-quality support and rapid problem resolution. The role involves handling tickets in Korean and English, resolving technical issues, and maintaining