Remote SaaS Account Manager — SMB Growth & Retention

Sinch AB; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

ClickSend, now part of Sinch AB, seeks an Account Manager for the US region. You will manage a portfolio of medium-value SMB accounts, drive retention and growth, and serve as a trusted advisor to customers.

You will build account plans, identify opportunities to upsell ClickSend products, collaborate with pre-sales and customer success, and maintain an opportunity pipeline to meet revenue goals. This role is located in the Philippines with a remote-friendly setup, offering competitive

Qualifications

• Account management, sales and/or customer success experience ideally within a SaaS or CPaaS business
• Experience managing accounts across all segments, mainly SMB
• Solution-selling experience with a proven ability to understand customer problems, create solutions, communicate ROI and negotiate
• Experience working with other team members such as pre-sales and customer success to deliver an excellent customer journey
• The ability to navigate through a comprehensive tech stack including Salesforce, Intercom, Slack, etc.
• Drive to expand customer relationships, find growth opportunities and prospect deeper within an account
• Confident gathering customer feedback and communicating it to the right people internally via the appropriate channels
• Responsive and able to shift priorities readily and a high level of determination to succeed
• Proven ability to manage an opportunity pipeline and forecast accurately
• Excellent written and verbal communication skills, meaning that you are comfortable working online and effective with written communication quickly

Responsibilities

• Identify and secure opportunities to grow our existing accounts by building trust and engagement with your customers
• Be a trusted advisor to customers to understand their challenges and goals
• Identify opportunities to introduce new communication products from the ClickSend product stack
• Develop an in-depth understanding of ClickSend’s technology and solutions
• Create and update account plans to ensure retention and growth objectives are met/exceeded
• Achieve monthly/quarterly/annual revenue goals set by leadership
• Be able to build relationships with multiple stakeholders and influence them positively
• Set a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future risk
• Develop High Value customers, creating use case details and reports via QBRs
• Present customer feedback to multiple internal and external teams (e.g., Technology, Product, Support) in an effort to continually improve our services/development roadmap

Skills

Account management

Sales experience

Customer success

Solution selling

ROI justification

Negotiation

Communication skills

Forecasting

Opportunity pipeline

CRM: Salesforce

Tools

Salesforce

Intercom

Slack

Job description

ClickSend, now part of Sinch AB, seeks an Account Manager for the US region. You will manage a portfolio of medium-value SMB accounts, drive retention and growth, and serve as a trusted advisor to customers.

You will build account plans, identify opportunities to upsell ClickSend products, collaborate with pre-sales and customer success, and maintain an opportunity pipeline to meet revenue goals. This role is located in the Philippines with a remote-friendly setup, offering competitive