Remote Spanish-Bilingual Care Pro — Night Shift

Emapta; Metro Manila; Remote; PHP 424,000 - 647,000; Full time

Benefits offered by this job

Day 1 HMO with dependents

Night differential pay

Permanent WFH

Salary advance program

Job summary

Emapta is seeking a Spanish-bilingual Customer Care Representative to connect with U.S. customers, coordinate pest control services, and resolve concerns with a friendly, professional approach.

You’ll work from home permanently, support blended channels (calls, emails, messages), and join a global team focused on exceptional service, growth, and customer retention. Role requires 2–3 years in customer service, typing at least 25 WPM, and the ability to adapt to new tools and procedures.

Qualifications

• 2 to 3 years of customer service or contact center experience.
• Experience with blended customer support channels, including calls, emails, and messages.
• Spanish-bilingual proficiency.
• Natural and conversational communication skills, without sounding robotic or overly scripted.
• Ability to deliver friendly, helpful, and professional customer service.
• Ability to learn quickly and adapt to new tools, systems, and service procedures.
• Minimum typing speed of 25 WPM; comfort with a voice-based work-from-home environment.

Responsibilities

• Answer inbound and outbound calls, emails, and messages professionally and promptly.
• Resolve customer complaints, service concerns, and account issues in accordance with company protocols.
• Document customer interactions, account updates, and scheduling changes accurately in the required system.
• Schedule, reschedule, and adjust pest control service appointments based on technician capacity, route efficiency, and customer needs.
• Coordinate with technicians and management to ensure smooth service delivery.
• Research customer accounts and respond to inquiries, rescheduling requests, cancellations, and service requests.
• Maintain accurate and up-to-date customer records across required tools and platforms.
• Process cancellation requests, account holds, and service adjustments in accordance with established procedures.
• Conduct follow-up calls and emails to resolve outstanding customer concerns.
• Support customer retention through professional, attentive, and solution-focused service.
• Maintain regular attendance for scheduled shifts, rotating Saturday shifts, and early meetings.
• Attend training sessions and learning activities to strengthen service knowledge.
• Represent the business through excellent customer care and mission-aligned service.
• Maintain current knowledge of services, products, policies, and department procedures.
• Complete administrative tasks, company projects, and cross-department support activities as needed.

Skills

Customer service

Blended channels

Spanish bilingual

Typing 25 WPM

Quiet workspace

Job description

Emapta is seeking a Spanish-bilingual Customer Care Representative to connect with U.S. customers, coordinate pest control services, and resolve concerns with a friendly, professional approach.

You’ll work from home permanently, support blended channels (calls, emails, messages), and join a global team focused on exceptional service, growth, and customer retention. Role requires 2–3 years in customer service, typing at least 25 WPM, and the ability to adapt to new tools and procedures.