Remote Solar O&M Coordinator — Troubleshooting & Dispatch

F5 Hiring Solutions - F5 Global Talent; Philippines; Remote; PHP 360,000 - 720,000; Full time

Job summary

F5 Global Talent is hiring a Solar O&M Coordinator to support the operations and maintenance team of a U.S. solar energy company.

You’ll monitor solar-system performance and alerts, investigate inverter and communication issues, and coordinate troubleshooting with SolarEdge technical support, ensuring field technicians arrive on-site with a plan. This is a coordination and technical-support role — not a field technician position.

Qualifications

• Experience in coordination, dispatch, technical support, incident management, service coordination, or operations support.
• Strong organization and follow‑through.
• Ability to understand technical systems and troubleshooting processes.
• Strong written and spoken English.
• Excellent documentation and record-keeping skills.
• Based in the Philippines.

Responsibilities

• Monitor solar-system performance and alerts.
• Identify inverter faults, communication errors, and other system issues.
• Coordinate with SolarEdge technical support and track cases to resolution.
• Prepare troubleshooting summaries for field technicians before site visits.
• Maintain accurate records of alerts, investigations, support cases, and resolutions.
• Track open issues, deadlines, and technician follow-ups.
• Coordinate field-technician schedules and service activity.
• Prepare performance reports and handover notes.
• Support billing and administrative documentation related to service work.
• Communicate clearly with technical teams and internal stakeholders.

Skills

Coordination & dispatch

Technical support

Incident management

Service coordination

Operations support

Organizational skills

English communication

Documentation

Independent work

Problem-solving

Tools

Ticketing systems

Spreadsheets

Email/CRM

Job description

F5 Global Talent is hiring a Solar O&M Coordinator to support the operations and maintenance team of a U.S. solar energy company.

You’ll monitor solar-system performance and alerts, investigate inverter and communication issues, and coordinate troubleshooting with SolarEdge technical support, ensuring field technicians arrive on-site with a plan. This is a coordination and technical-support role — not a field technician position.