Senior Software Support Engineer - Remote

dataPARC; Philippines; On-site; PHP 558,000 - 781,200; Full time

Job summary

dataPARC is seeking a Software Support Specialist to provide high-level technical support remotely from the Philippines. The role encompasses the end-to-end ownership of technical support cases, collaborating with various teams for seamless implementation.

Candidates should have a minimum of 5 years of technical experience, focusing on problem-solving and customer interaction. Proficiency in SQL Server Administration and a bachelor’s degree in Computer Science are preferred.

Qualifications

• Minimum of 5 years experience in a technical support role.
• Expertise in hands-on troubleshooting and case ownership.
• Familiarity with Active Directory and TCP/IP networking.

Responsibilities

• Serve as the main contact for technical support cases.
• Take full ownership of assigned cases and manage troubleshooting activities.
• Lead technical projects such as server migrations and version rollouts.

Skills

Technical troubleshooting

Case ownership

Customer service

SQL Server Administration

Clear communication

Education

Bachelor’s Degree in Computer Science

Tools

Microsoft OS

T-SQL scripting

Job description

dataPARC is seeking a Software Support Specialist to provide high-level technical support remotely from the Philippines. The role encompasses the end-to-end ownership of technical support cases, collaborating with various teams for seamless implementation.

Candidates should have a minimum of 5 years of technical experience, focusing on problem-solving and customer interaction. Proficiency in SQL Server Administration and a bachelor’s degree in Computer Science are preferred.