Remote Shopify Ops Lead - End-to-End Ecommerce

HireHawk Inc.; Philippines; Remote; PHP 1,263,000 - 1,543,000; Full time

Benefits offered by this job

Access to a $200k+ perk marketplace

Up to 50% of approved earnings before

Job summary

HireHawk Inc. is seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations remotely.

This high-ownership role requires someone who has worked closely with founders or leadership teams and can independently manage and scale store operations across the full order-to-delivery pipeline. You will manage Shopify store operations, coordinate with suppliers and fulfillment partners, and lead a small remote team while optimizing processes and ensuring customer

Qualifications

• Hands-on Shopify operations experience.
• Experience in B2B e-commerce environments (bulk/orders).
• Proven ability to manage fulfillment coordination and logistics.
• Experience managing customer operations and post-purchase workflows.
• Strong organizational and project management skills.
• Experience in a multi-million revenue e-commerce brand.
• Ability to operate as a generalist across operations.
• Experience managing remote or offshore teams.
• Strong problem-solving and process-improvement mindset.
• Print-on-demand or custom product experience.
• Familiarity with Klaviyo, Close CRM or similar platforms.

Responsibilities

• Manage daily Shopify store operations end-to-end
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery
• Coordinate with suppliers, production teams, and fulfillment partners
• Manage customer operations, including issue resolution and communication
• Lead and manage a small remote/offshore team
• Implement and optimize operational processes and workflows
• Ensure order accuracy, delivery timelines, and customer satisfaction
• Support project management initiatives across operations and fulfillment
• Collaborate with leadership to scale operations and improve efficiency

Skills

Shopify operations

B2B e-commerce

Fulfillment coordination

Customer operations

Remote/offshore team leadership

Print-on-demand

CRM tools (Klaviyo/Close CRM)

Operational scaling

Tools

Shopify

Klaviyo

Close CRM

Job description

HireHawk Inc. is seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations remotely.

This high-ownership role requires someone who has worked closely with founders or leadership teams and can independently manage and scale store operations across the full order-to-delivery pipeline. You will manage Shopify store operations, coordinate with suppliers and fulfillment partners, and lead a small remote team while optimizing processes and ensuring customer