Remote Service Desk Analyst — Fast-Paced Tech Support

Opensity Solutions; Metro Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Remote work

Comprehensive training

Career opportunities

Job summary

Opensity Solutions seeks a Service Desk Analyst to provide technical support for hardware, software, and networks via phone, email, and chat. This fast-paced role requires strong customer service and the ability to diagnose issues using a knowledge base and escalation when needed.

The position is remote with an initial training week and CST shift. You will join a world-class Service Desk team, maintain detailed tickets, and work collaboratively to resolve incidents quickly while upholding

Qualifications

• High School Diploma or equivalent required.
• Strong verbal, written, and typing skills essential.
• Excellent customer service, efficiency, multi‑tasking, and patience.
• Ability to work collaboratively in a team environment.
• Ability to think strategically and analytically to troubleshoot.
• Experience with remote troubleshooting using screen sharing or remote control tools.

Responsibilities

• Serve as the first point of contact for hardware, software, network, or other issues.
• Provide support via phone, email, and chat.
• Diagnose and resolve issues using a knowledge base or escalation when needed.
• Use remote tools to collect information and corroborate issues.
• Create accurate, descriptive tickets for communication with the team.
• Maintain reliable attendance.

Skills

Customer service

Communication skills

Typing speed

Problem solving

Multi-tasking

Team player

Independent decision making

Analytical thinking

Remote troubleshooting

Education

High School Diploma or equivalent

Tools

Intune

Remote support tools

Help desk software

Job description

Opensity Solutions seeks a Service Desk Analyst to provide technical support for hardware, software, and networks via phone, email, and chat. This fast-paced role requires strong customer service and the ability to diagnose issues using a knowledge base and escalation when needed.

The position is remote with an initial training week and CST shift. You will join a world-class Service Desk team, maintain detailed tickets, and work collaboratively to resolve incidents quickly while upholding