Remote Service Desk L1/NOC — Afterhours

ScalableOS

Makati

Hybrid

PHP 300,000 - 420,000

Full time

14 days+

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Job summary

ScalableOS in Makati, Philippines is seeking a Service Desk — L1/NOC to deliver first-level support and monitor client environments. This hybrid role requires handling calls, tickets, and basic incident triage to keep client systems up and running.

You will use ConnectWise and the RMM platform to respond to alerts, log problems, and coordinate with higher level engineers. Availability includes evenings, weekends, and holidays to support 24x7 commitments.

Qualifications

High school diploma and two years of relevant experience, or an associate degree in IT.
Minimum 2 years of related experience; hands-on with listed systems preferred.
Certifications like MCSA/CCNA/CompTIA preferred.
Solid understanding of administration of network OS, apps and services in a client environment.
Excellent communication and organizational skills; able to work with technical and non-technical clients.

Responsibilities

Monitor the ConnectWise board and respond to alerts generated through company's RMM tool with troubleshooting and remediation.
Answer client calls, emails, system alerts, and correspondence promptly.
Determine severity and priorities; assign service requests to appropriate resources.
Log client problem information and create tickets using company tools.
Provide Tier 1 support and escalate when necessary.
Communicate status and estimated resolution times to clients.
Proactively monitor event logs and drive space on client servers/workstations.
Support move/add/change/delete requests and verify resolution.
Troubleshoot systems to identify resources for resolution and verify functionality.
Maintain client documentation and perform vulnerability remediation tasks.
Develop and contribute to best practices and procedures.
Attend required meetings and follow company policies.