Remote Senior Support & Operations Coordinator

PeoplePartners; Philippines; Remote; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Fully remote work

Company-provided equipment

21 annual leave credits

HMO on Day 1

Monthly gift voucher

13th month pay

Job summary

PeoplePartners is hiring a Senior Support Coordinator to lead a high-performing team in delivering exceptional client service. This role involves overseeing client support, compliance, and operational processes while working closely with leadership.

The ideal candidate has over 2 years of relevant experience, is familiar with Australian NDIS processes, and displays strong problem-solving and organizational skills. Join us for a fully remote setup with opportunities for growth and development.

Qualifications

• Minimum 2 years of experience in Support Coordination or a similar role.
• Hands-on experience with Australian NDIS processes.
• Experience leading or mentoring team members.
• Strong customer service and relationship management skills.

Responsibilities

• Lead and mentor a team of Support Coordinators.
• Manage client communications and support requests.
• Monitor team performance and operational outcomes.
• Drive continuous improvement initiatives across workflows.

Skills

Customer service

Support Coordination

Organizational skills

Problem-solving

CRM systems

Leadership

Job description

PeoplePartners is hiring a Senior Support Coordinator to lead a high-performing team in delivering exceptional client service. This role involves overseeing client support, compliance, and operational processes while working closely with leadership.

The ideal candidate has over 2 years of relevant experience, is familiar with Australian NDIS processes, and displays strong problem-solving and organizational skills. Join us for a fully remote setup with opportunities for growth and development.