Biopharma Deployment & Support Lead (Hybrid + Equity)

Prudentia Sciences; Boston; Hybrid; PHP 8,777,000 - 11,912,000; Full time

Job summary

Prudentia Sciences seeks a Customer Delivery & Support Lead to own implementation and ongoing support for biopharma customers. You will translate client workflows into live deployments through configuration, workshops, and collaboration with engineering.

You will act as an embedded technical resolve across the portfolio, manage issues end-to-end, and help build a scalable knowledge base. This role offers meaningful impact and growth in a fast-moving life sciences tech company.

Qualifications

• 5+ years in technical implementation or solutions consulting within enterprise SaaS or data platforms.
• Strong troubleshooting instincts and clear communication with customers and engineers.
• Ability to translate ambiguous workflows into technical builds with documentation.
• Comfortable in a fast-paced, high-growth environment.

Responsibilities

• Translate client workflows into implementation plans and deployment go-lives.
• Lead customer workshops to map workflows and accelerate value delivery.
• Develop reusable configuration patterns and deployment playbooks.
• Own scope trade-offs to keep deployments on critical path.
• Triage and resolve platform issues with cross-functional teams.

Skills

Implementation

Solutions consulting

Technical support

Enterprise SaaS

Troubleshooting

Tools

HubSpot

Zendesk

Job description

Prudentia Sciences seeks a Customer Delivery & Support Lead to own implementation and ongoing support for biopharma customers. You will translate client workflows into live deployments through configuration, workshops, and collaboration with engineering.

You will act as an embedded technical resolve across the portfolio, manage issues end-to-end, and help build a scalable knowledge base. This role offers meaningful impact and growth in a fast-moving life sciences tech company.