Biopharma Customer Success Director: Growth & Adoption

Prudentia Sciences; Boston; On-site; PHP 7,524,000 - 11,285,000; Full time

Job summary

Prudentia Sciences is seeking a Director of Customer Success to lead a portfolio of Top 25 biopharma accounts, driving platform adoption, retention, and expansion. You will guide commercial strategy, implementation, and expert technical support while collaborating with Product, Engineering, and Sales teams to shape the roadmap.

You’ll own end-to-end client engagements, negotiate renewals, and translate customer insights into measurable outcomes, advancing growth in a fast-paced life sciences

Qualifications

• 8+ years in customer success, management consulting, partnerships, account management, or implementation in life sciences industries
• Deep knowledge of drug development, portfolio management and deal evaluation frameworks
• Ability to navigate multi-stakeholder decision-making in large enterprises
• Strong technical aptitude with software platforms and translating tech into business value
• Exceptional executive communication and entrepreneurial, fast-paced mindset

Responsibilities

• Own a portfolio of strategic biopharma accounts, manage full commercial lifecycle from onboarding to retention and expansion
• Develop and execute account-level strategies, identify expansion opportunities and lead renewal negotiations
• Monitor usage, engagement, and business outcomes to grow accounts and collect feedback for product roadmap
• Transform customers into advocates, collecting references, case studies, testimonials, and speaking at events
• Coordinate with Product, Engineering, Sales, and Scientific teams to drive market feedback into roadmap and priorities
• Orchestrate complex implementations including platform configuration, data integrations, and custom development
• Design onboarding strategies with executive workshops and hands-on trainings to shorten time-to-value
• Provide proactive product updates and new use cases to maximize value
• Diagnose and resolve platform issues and document solutions with Engineering
• Build deep platform expertise to answer questions and guide complex workflows
• Create feedback loops to inform long-term product improvements

Skills

Customer success

Management consulting

Partnerships

Account management

Implementation

Education

MS or MBA in life sciences or business

Job description

Prudentia Sciences is seeking a Director of Customer Success to lead a portfolio of Top 25 biopharma accounts, driving platform adoption, retention, and expansion. You will guide commercial strategy, implementation, and expert technical support while collaborating with Product, Engineering, and Sales teams to shape the roadmap.

You’ll own end-to-end client engagements, negotiate renewals, and translate customer insights into measurable outcomes, advancing growth in a fast-paced life sciences