Technical Support Specialist

AS White Global Pty; Manila; Hybrid; PHP 400,000 - 650,000; Full time

Benefits offered by this job

Medical coverage for you and family

Flexible work setup

Generous paid leave

Training & development

Job summary

AS White Global Pty in Manila is seeking an experienced Technical Support Specialist to assist customers, dealers, and installers with 12V power solutions and BMPRO products. You will troubleshoot issues, diagnose faults, and guide installation and product usage.

Join a flexible, award-winning Australian technology company offering medical coverage, generous leave, training, and a hybrid work setup with monthly office presence in Manila.

Qualifications

• Minimum 3 years in technical customer service or support.
• Strong technical aptitude with fault-finding and problem-solving skills.
• Ability to read wiring diagrams and technical documentation.
• Excellent English communication, both spoken and written.

Responsibilities

• Provide technical product support to customers and dealers via phone, email, and Zendesk tickets.
• Troubleshoot product issues, diagnose faults, and guide installation and usage.
• Assess issues and advise on product suitability for customer applications.
• Maintain knowledge bases and suggest process improvements.
• Participate in meetings, training, and dealer support activities as required.
• Support Australian customer inquiries with 3CX and occasional USA support as needed.

Skills

Technical support

Customer service

Troubleshooting

Diagnostics

Tools

Zendesk

3CX

Microsoft 365

Job description

Be part of the team behind smarter RV technology—where engineering, innovation, and adventure come together.

The Opportunity

Join an innovative Australian technology company at the forefront of smart RV and 12V power solutions — providing technical support that helps customers, dealers, and installers get the most from their products.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“I’m proud to be part of a team where our work supports hundreds of thousands of Australians with reliable connectivity every day — and where quality service and customer trust truly matter.” – Delivery Lead, ASW Philippines.

What You'll Do

• Provide technical product support to customers and dealers via phone, email, and Zendesk support tickets.
• Troubleshoot product issues, perform fault diagnosis, and provide installation and product guidance.
• Assess technical issues and provide advice on product suitability for different customer applications.
• Maintain support documentation and knowledge base resources, while identifying recurring issues and opportunities to improve support processes.
• Participate in customer service meetings, knowledge sharing, product testing, dealer support, customer training, trade shows, and other team initiatives as required.
• Progressively support Australian customer phone enquiries through 3CX, including outbound calls, following initial onboarding and training. There may also be opportunities to assist with USA technical support.
• Develop practical product knowledge through hands‑on training, including wiring, assembling, configuring, testing, and experimenting with BMPRO products and equipment.

Key Criteria

• At least 3 years of experience in technical customer service, technical support, helpdesk, service desk, or a similar troubleshooting-focused environment.
• Strong technical aptitude with logical and methodical fault-finding and problem‑solving skills.
• Ability to read and interpret wiring diagrams and technical documentation.
• Strong verbal and written English, with the ability to explain technical concepts clearly to customers.
• Customer-focused approach and confidence communicating through phone, email, and support platforms.
• Strong attention to detail and ability to manage multiple support cases and priorities.
• Ability to work independently while collaborating effectively with internal teams.
• Proficiency with Microsoft 365 and customer support platforms.
• Genuine curiosity and willingness to learn new products, technologies, and technical systems.

Work setup:

• Manila (BGC, Taguig): Australian hours (6:00am–3:00pm PHT) with a flexible work arrangement, once a month in the office.