Remote SAP Service Desk Analyst – Customer-Centric Support

AS White Global Pty; Manila; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Medical care for you and family

Flexible work setup

Generous paid leave

LinkedIn Learning and training

Job summary

AS White Global Pty is expanding its SAP Application Managed Services (AMS) team from the Philippines to support clients in Australia and New Zealand. As the service desk lead, you will be the first contact for incidents and requests, coordinating resolutions with SAP consultants and delivery teams while maintaining clear communication throughout the lifecycle.

You will engage with customers to prioritize work, manage tickets, and ensure timely updates.

Qualifications

• 1-3 years of experience in a Service Desk, Helpdesk, Application Support, IT Support, or Customer Support role.
• Experience with SAP environments, ERP systems, or enterprise applications.
• Strong communication and stakeholder management skills with the ability to engage effectively with clients and internal teams.
• Experience working with ticketing systems or IT service management platforms.
• Strong organisational, prioritisation, and problem-solving skills with a customer-first mindset.

Responsibilities

• Serve as the first point of contact for client-reported incidents, service requests, and support queries.
• Assess incoming tickets, determine priority and business impact, and route them to the appropriate teams.
• Monitor and coordinate incidents through to resolution, ensuring timely follow-up and stakeholder communication.
• Collaborate with SAP consultants and support specialists to facilitate efficient issue resolution and service delivery.
• Maintain accurate ticket records and provide a professional, customer-focused support experience.

Skills

Service Desk experience

SAP environments

Stakeholder management

Ticketing systems

Customer-focused

Job description

AS White Global Pty is expanding its SAP Application Managed Services (AMS) team from the Philippines to support clients in Australia and New Zealand. As the service desk lead, you will be the first contact for incidents and requests, coordinating resolutions with SAP consultants and delivery teams while maintaining clear communication throughout the lifecycle.

You will engage with customers to prioritize work, manage tickets, and ensure timely updates.