SAP Service Desk Analyst - Remote Customer Support

Vincere; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Vincere seeks an organized, customer-focused Service Desk professional to act as the first contact for client-reported issues in a SAP AMS environment. You will assess, prioritize, and route tickets, coordinating with SAP consultants to ensure timely resolution and excellent service delivery.

Ideal candidates have 1–3 years in service desk roles, experience with SAP or ERP systems, and strong communication skills to engage with clients and internal teams.

Qualifications

• 1–3 years of experience in a Service Desk, Helpdesk, IT Support, or Customer Support role.
• Experience with SAP ERP environments or enterprise applications.
• Strong communication and stakeholder management skills for client engagement.
• Experience working with ticketing systems or IT service management platforms.
• Customer-first mindset with strong problem-solving abilities.

Responsibilities

• Serve as the first point of contact for client-reported incidents, service requests, and support queries.
• Assess incoming tickets, determine priority and business impact, and route them to the appropriate teams.
• Monitor and coordinate incidents through to resolution, ensuring timely follow-up and stakeholder communication.
• Collaborate with SAP consultants and support specialists to facilitate efficient issue resolution and service delivery.
• Maintain accurate ticket records and provide a professional, customer-focused support experience.

Skills

Communication

Stakeholder management

Customer focus

Problem solving

Organisational skills

Prioritisation

Ticketing systems

SAP experience

Tools

ITSM tools

Job description

Vincere seeks an organized, customer-focused Service Desk professional to act as the first contact for client-reported issues in a SAP AMS environment. You will assess, prioritize, and route tickets, coordinating with SAP consultants to ensure timely resolution and excellent service delivery.

Ideal candidates have 1–3 years in service desk roles, experience with SAP or ERP systems, and strong communication skills to engage with clients and internal teams.