Remote Salesforce Program Manager

TTEC Digital; Philippines; Remote; PHP 3,135,000 - 5,643,000; Full time

Job summary

TTEC Digital, a leader in CX delivery, seeks a Salesforce Project Manager to drive successful engagements from the Philippines, collaborating with global teams and working primarily US business hours. You will own day-to-day delivery, manage budgets, schedules, risks, and stakeholders, and coordinate with Engagement Managers, Solution Architects, and delivery teams to ensure on-time, on-budget outcomes.

This permanent remote role rewards strong communication, proactive problem-solving, and

Qualifications

• 5+ years of project management, technology delivery, or professional services experience.
• Experience managing technology implementation or digital transformation projects in a consulting or client-facing environment.
• Experience managing project budgets using labor hours, resource forecasts, burn rates, and estimate-to-complete.
• Experience delivering Salesforce or other enterprise CRM/CX implementations strongly preferred.

Responsibilities

• Own day-to-day execution of Salesforce implementation and consulting engagements
• Develop, maintain, and manage the integrated project plan, schedule, milestones, dependencies, and delivery commitments
• Own project financial management at the delivery level, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete
• Track resource utilization and burn against the Statement of Work and approved project budget
• Identify budget and hours variances early and communicate potential overruns before they materially impact project performance
• Develop and maintain resource plans based on project scope, schedule, skills, and delivery requirements
• Coordinate resource assignments and identify capacity or skill gaps that may impact delivery
• Partner with practice and resource leadership to address staffing requirements and changes
• Maintain project forecasts and communicate changes in expected resource demand
• Manage project scope against contractual commitments and identify requests or activities that may require change control
• Partner with the Engagement Manager when scope, budget, timeline, or client expectations require commercial or executive-level resolution
• Maintain and actively manage project risks, assumptions, issues, and dependencies
• Identify delivery risks early, establish mitigation plans, assign owners, and track actions through resolution
• Escalate material delivery, financial, resource, scope, and client risks to the Engagement Manager
• Coordinate resolution of escalated issues across client stakeholders, project teams, account leadership, and TTEC Digital leadership
• Facilitate project kickoff, planning sessions, team meetings, status meetings, and other project governance activities
• Produce clear and accurate weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions
• Maintain appropriate project documentation, decision logs, action items, RAID logs, and project governance artifacts
• Coordinate delivery activities across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners
• Ensure team members understand assigned work, milestones, dependencies, and delivery expectations
• Track deliverables and coordinate reviews and approvals required to maintain the project schedule
• Coordinate testing, UAT, release readiness, deployment, and go-live activities from a project management perspective
• Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid delivery methodologies based on engagement requirements
• Monitor delivery performance and work with project leadership to remove blockers and improve team execution
• Support project change-control processes by documenting scope changes, estimating delivery impacts, and coordinating required approvals
• Ensure project execution remains aligned with the Statement of Work, agreed delivery methodology, and TTEC Digital delivery standards
• Support project closure, including completion of deliverables, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations where applicable

Skills

Project management

Budget management

Scheduling & planning

Risk management

Cross-functional coordination

Client communication

Agile/Hybrid delivery

Salesforce delivery experience

Job description

TTEC Digital, a leader in CX delivery, seeks a Salesforce Project Manager to drive successful engagements from the Philippines, collaborating with global teams and working primarily US business hours. You will own day-to-day delivery, manage budgets, schedules, risks, and stakeholders, and coordinate with Engagement Managers, Solution Architects, and delivery teams to ensure on-time, on-budget outcomes.

This permanent remote role rewards strong communication, proactive problem-solving, and