Remote Salesforce Engineer: AI, Snowflake & Omnichannel

In All Media Inc; Philippines; Remoto; PHP 5.047.000 - 8.833.000; Tempo pieno

Descrizione del lavoro

In All Media Inc is seeking a Salesforce Engineer to join the Customer Success & Operations Engineering team. This role is 100% remote from APAC and focuses on optimizing Salesforce Service Cloud, automating case management, and Omnichannel routing.

You will contribute to AI-powered case summarization, data integrations with Snowflake, and on-call incident management. Strong Apex, LWC, and Salesforce experience are required, with English fluency for cross-functional collaboration.

Competenze

• Core Salesforce development: Apex, Lightning Web Components (LWC) and Flows.
• Service Cloud & Omnichannel experience configuring and supporting routing.
• Production support, incident management, root-cause analysis, and troubleshooting.
• Salesforce API integrations with external systems.
• Monitoring system health and ownership of operational incidents.
• Fluent English for daily technical collaboration.

Mansioni

• Platform Support & Architecture Maintenance: sustain unified post-sales support built on Salesforce Service Cloud.
• Engineering Workstream Execution: deliver enhancements across AI-driven features and integration points.
• Incident Management & Operational Ownership: on-call duties, triage alerts, track incidents, document findings.
• Integrations & Data Pipeline Management: build Salesforce integrations with external systems and Snowflake.
• Operational Visibility: contribute to weekly reviews and keep documentation up to date.

Conoscenze

Apex

LWC

Salesforce Service Cloud

Omnichannel Routing

API Integrations

Incident Management

English Fluent

Descrizione del lavoro

In All Media Inc is seeking a Salesforce Engineer to join the Customer Success & Operations Engineering team. This role is 100% remote from APAC and focuses on optimizing Salesforce Service Cloud, automating case management, and Omnichannel routing.

You will contribute to AI-powered case summarization, data integrations with Snowflake, and on-call incident management. Strong Apex, LWC, and Salesforce experience are required, with English fluency for cross-functional collaboration.