Remote Salesforce CX Cloud & AI SME

Max Accelerate Technology Group; Philippines; On-site; PHP 3,690,037 - 4,920,049; Full time

Benefits offered by this job

Remote work flexibility

Performance-based commission

Work with cutting-edge AI tools

Job summary

Max Accelerate Technology Group is seeking a Customer Experience Cloud & AI SME to lead the design and optimization of self-service customer portals. You will work remotely and manage AI-driven automation across various platforms, enhancing customer engagement and supporting AI adoption.

The ideal candidate will have expertise in Salesforce Experience Cloud and a strong background in AI technologies. An exciting opportunity awaits, including competitive pay and remote work flexibility.

Qualifications

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud.
• Hands-on knowledge of Einstein AI and chatbot development.
• Experience with API integrations and machine learning-driven automation.

Responsibilities

• Develop and optimize self-service customer portals.
• Implement self-service automation and AI-driven workflows.
• Act as an AI & Experience Cloud SME, guiding clients.

Skills

Salesforce Experience Cloud

Einstein AI

NLP

chatbot development

automation workflows

Tools

Salesforce Flow

Omni-Channel Routing

third-party AI platforms

Job description

Max Accelerate Technology Group is seeking a Customer Experience Cloud & AI SME to lead the design and optimization of self-service customer portals. You will work remotely and manage AI-driven automation across various platforms, enhancing customer engagement and supporting AI adoption.

The ideal candidate will have expertise in Salesforce Experience Cloud and a strong background in AI technologies. An exciting opportunity awaits, including competitive pay and remote work flexibility.