Remote Sales Quality Analyst – Outbound Call QA

Hammerjack Pty Ltd; Philippines; On-site; PHP 427,000 - 511,000; Full time

Job summary

Hammerjack Pty Ltd, a UK-based energy efficiency and home improvement firm, seeks a Sales Quality Analyst to review outbound calls and verify lead qualification for the UK sales team. This 100% remote contractor role requires sharp QA skills, strong English comprehension, and meticulous documentation of findings.

Core duties include reviewing calls, scoring QA, ensuring CRM accuracy, and providing actionable feedback to management. UK business hours apply.

Qualifications

• Experience in Quality Assurance, Quality Analysis, Call Monitoring, Outbound Sales, Appointment Setting, or Contact Center Operations.
• Strong English comprehension, particularly when reviewing recorded UK customer conversations.
• Good written English and the ability to clearly document findings.
• Excellent attention to detail and strong analytical and listening skills.
• Ability to follow a structured checklist and apply standards consistently.
• Comfortable reviewing a high volume of recorded calls.
• Ability to identify discrepancies between calls and CRM records.
• Experience using CRM systems and spreadsheets.
• Highly organised, reliable, and able to work independently.

Responsibilities

• Review recorded outbound sales and appointment‑setting calls.
• Assess calls and leads against established QA standards.
• Verify customer qualification, required information, and accuracy of details captured.
• Check adherence to the agreed sales and call process.
• Evaluate questioning, listening, professionalism, and objection handling.
• Confirm appointments have been booked correctly.
• Compare call details against CRM records and identify discrepancies.
• Score and categorise calls based on the QA process.
• Flag incorrectly qualified or poor‑quality leads.Maintain accurate QA records and reports.
• Identify recurring issues, trends, and quality gaps.
• Provide clear and factual written feedback to management and agents.
• Complete reviews accurately and within required timelines.

Skills

Quality Assurance

Call Monitoring

Outbound Sales

Appointment Setting

Attention to Detail

Tools

CRM Systems

Spreadsheets

Job description

Hammerjack Pty Ltd, a UK-based energy efficiency and home improvement firm, seeks a Sales Quality Analyst to review outbound calls and verify lead qualification for the UK sales team. This 100% remote contractor role requires sharp QA skills, strong English comprehension, and meticulous documentation of findings.

Core duties include reviewing calls, scoring QA, ensuring CRM accuracy, and providing actionable feedback to management. UK business hours apply.