QA Team Lead: Quality Assurance & Process Improvement

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Quality Assurance Supervisor to lead a team of QA Analysts and Tech Leads in a fast-paced environment. You will guide daily defect investigations, drive root-cause analysis, and implement preventive quality measures across production and testing processes.

The role requires strong analytical skills, attention to detail, and excellent English communication. You will train staff, schedule audits, review in-process paperwork, and collaborate with internal and

Qualifications

• Experience supervising QA analysts or teams.
• Knowledge of QA parameters and metrics.
• Excellent verbal and written English communication.
• Ability to train staff and manage audits.
• Capable of documenting deviations and non-conformances.

Responsibilities

• Trains QA Analysts/Tech Leads on proper technique and procedures.
• Schedules auditing and other task assignments to direct reports.
• Reviews daily in process audit paperwork.
• Documents and investigates deviations, and non-conformances.
• Assists in Annual Product Review/Annual Report Compliance.
• Monitors the production processes and ensure consistency of procedures.
• Involvement in decision making to stop production if quality standards are not being met. Directly responsible for performance reviews, goal setting and personnel development plans for QA Analysts.
• Recruiting, interviewing, and hiring qualified QA Analysts/Tech Lead applicants to fill open positions.
• Addressing complaints and resolving personnel problems within the department.
• KPIs and quality metrics tracking, ensuring alignment with client SoW.

Skills

Team supervision

Root-cause analysis

Quality metrics

Documentation

English communication

Process improvement

Attention to detail

Training

Analytical thinking

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Hammerjack Pty Ltd is seeking a Quality Assurance Supervisor to lead a team of QA Analysts and Tech Leads in a fast-paced environment. You will guide daily defect investigations, drive root-cause analysis, and implement preventive quality measures across production and testing processes.

The role requires strong analytical skills, attention to detail, and excellent English communication. You will train staff, schedule audits, review in-process paperwork, and collaborate with internal and