Remote Sales Quality Analyst

NZAB; Manila; On-site; PHP 425,000 - 520,000; Part time

Job summary

NZAB, a UK-based energy efficiency business, is seeking a Sales Quality Analyst to safeguard the quality of leads and appointments generated by the sales team. The role focuses on reviewing recorded UK outbound calls and verifying qualification against a QA checklist.

You will document findings clearly, identify quality gaps, and provide actionable feedback. This is a remote contractor position, requiring a reliable setup and strong English skills to support UK operations.

Qualifications

• Experience in Quality Assurance, Quality Analysis, Call Monitoring, Outbound Sales, Appointment Setting, or Contact Center Operations.
• Strong English comprehension, particularly when reviewing recorded UK customer conversations.
• Good written English and the ability to clearly document findings.
• Excellent attention to detail and strong analytical and listening skills.
• Ability to follow a structured checklist and apply standards consistently.
• Comfortable reviewing a high volume of recorded calls.
• Ability to identify discrepancies between calls and CRM records.

Responsibilities

• Review recorded outbound sales and appointment-setting calls.
• Assess calls and leads against established QA standards.
• Verify customer qualification, required information, and accuracy of details captured.
• Check adherence to the agreed sales and call process.
• Evaluate questioning, listening, professionalism, and objection handling.
• Confirm appointments have been booked correctly.
• Compare call details against CRM records and identify discrepancies.
• Score and categorise calls based on the QA process.
• Flag incorrectly qualified or poor-quality leads.
• Maintain accurate QA records and reports.
• Identify recurring issues, trends, and quality gaps.
• Provide clear and factual written feedback to management and agents.
• Complete reviews accurately and within required timelines.

Skills

Quality Assurance

Call Monitoring

Outbound Sales

Appointment Setting

CRM Systems

Analytical Thinking

Attention to Detail

Written English

Tools

CRM Software

Spreadsheets

Job description

NZAB, a UK-based energy efficiency business, is seeking a Sales Quality Analyst to safeguard the quality of leads and appointments generated by the sales team. The role focuses on reviewing recorded UK outbound calls and verifying qualification against a QA checklist.

You will document findings clearly, identify quality gaps, and provide actionable feedback. This is a remote contractor position, requiring a reliable setup and strong English skills to support UK operations.