Remote SaaS Customer Support Specialist – Communities

Jobgether; Mexico; On-site; PHP 2,767,527 - 3,690,037; Full time

Benefits offered by this job

Competitive salary

Equity opportunities

Paid time off

Comprehensive healthcare

Home office stipend

Learning and development budget

Job summary

Jobgether is looking for a Customer Support professional to join a remote team, delivering exceptional experiences for a leading online community platform. This role requires at least 3 years of experience in technical customer support, preferably in a SaaS environment, and strong English skills. The ideal candidate will thrive in a fast-paced environment and work on Pacific Time hours.

As part of your responsibilities, you will manage inquiries, provide hands-on support, and collaborate with cross-functional teams to enhance user experiences. Competitive salary ranging from $45,000 to $60,000 USD annually is offered, along with remote work flexibility and comprehensive benefits.

Qualifications

• 3+ years of experience in technical customer support, preferably in SaaS.
• Exceptional English communication skills, both written and verbal.
• Strong troubleshooting and analytical abilities.
• Ability to learn new systems quickly in a fast-paced startup.
• Comfortable working Pacific Time hours.

Responsibilities

• Manage customer inquiries delivering high-quality resolutions.
• Provide hands-on support to community administrators.
• Develop expertise in troubleshooting technical issues.
• Collaborate with engineering and design for complex challenges.
• Support onboarding initiatives for building online communities.

Skills

Technical customer support experience

English communication skills

Troubleshooting and analytical skills

Customer-focused mindset

Collaboration skills

Tools

Zendesk

Automation platforms

Job description

Jobgether is looking for a Customer Support professional to join a remote team, delivering exceptional experiences for a leading online community platform. This role requires at least 3 years of experience in technical customer support, preferably in a SaaS environment, and strong English skills. The ideal candidate will thrive in a fast-paced environment and work on Pacific Time hours.

As part of your responsibilities, you will manage inquiries, provide hands-on support, and collaborate with cross-functional teams to enhance user experiences. Competitive salary ranging from $45,000 to $60,000 USD annually is offered, along with remote work flexibility and comprehensive benefits.