Cloud Marketplace CS Manager — SMB Accounts (US Overlap)

Suger; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Suger is hiring 2‑3 SMB Customer Success Managers based in the Philippines to guide onboarding and drive adoption, engagement, and retention across the full customer lifecycle. You’ll own a book of 40‑50 SMB accounts (up to $25K ARR) and run kickoff calls, implementations, and ongoing support.

This full‑cycle role emphasizes async Slack communication and a US overlap shift (11 pm–8 am PHT). You’ll build long‑term relationships, ensure renewals, and contribute to scalable CS processes in a

Qualifications

• 2+ years in Customer Success, Account Management, or Technical Support – ideally in SaaS or cloud.
• Excellent written and verbal English communication skills.
• Strong organizational skills – ability to manage 40‑50 accounts simultaneously.

Responsibilities

• Own a book of 40‑50 SMB accounts from kickoff through renewal.
• Be the primary point of contact via Slack and our ticketing system.
• Drive customer health, adoption, and retention across your book.
• Identify upsell and expansion opportunities; proactively flag at‑risk accounts.
• Lead customer onboarding end‑to‑end (average 30‑day implementation).
• Configure marketplace listings across AWS, GCP, and Azure Marketplace.
• Set up co‑sell workflows, CRM integrations (HubSpot, Salesforce), private offers, and automations.
• Conduct 4‑5 customer calls per day – kickoffs, check‑ins, walkthroughs, troubleshooting.
• Deliver 101 training sessions to onboard customer teams on new features.

Skills

Excellent written and verbal English

Strong organizational skills

Account management mindset

Slack-heavy async communication

Self-starter

Tools

ClickUp

Salesforce

HubSpot

Job description

Suger is hiring 2‑3 SMB Customer Success Managers based in the Philippines to guide onboarding and drive adoption, engagement, and retention across the full customer lifecycle. You’ll own a book of 40‑50 SMB accounts (up to $25K ARR) and run kickoff calls, implementations, and ongoing support.

This full‑cycle role emphasizes async Slack communication and a US overlap shift (11 pm–8 am PHT). You’ll build long‑term relationships, ensure renewals, and contribute to scalable CS processes in a