Remote RPM Care Coordinator - CPAP Data & Patient Support

RemoteRaven; Manila; Remoto; PHP 430.000 - 612.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote

Full-time

Descrizione del lavoro

Remote Raven is seeking a Remote Patient Monitoring (RPM) Care Coordinator to support CPAP therapy in a US sleep medicine practice. You will review CPAP usage data daily, perform outreach to patients, document interactions for billing, and collaborate with clinical and DME teams to keep patients on therapy.

Ideal candidates have clinical background (RN/LPN/MA/RT) and at least 1 year in RPM or chronic care management, with strong HIPAA knowledge and comfort with data dashboards.

Competenze

• Minimum 1 year of experience in remote patient monitoring, chronic care management, or patient outreach — ideally with sleep medicine, CPAP therapy, or DME patients
• Solid understanding of CPAP therapy, including common patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks
• Warm, patient, and encouraging phone presence — you know how to motivate a patient who is struggling without making them feel pressured or judged
• Organized and detail-oriented, with a consistent habit of accurate and timely documentation
• Comfortable reviewing data dashboards and identifying patients who need follow-up based on usage trends
• Strong understanding of HIPAA and patient confidentiality requirements, particularly in a remote work environment
• Reliable high-speed internet connection and a quiet, private workspace suitable for clinical patient calls

Mansioni

• Daily Data Review and Patient Flagging
• Identify patients who fall below therapy thresholds or show concerning trends and prioritize them for outreach
• Download compliance reports, upload them to the appropriate patient chart in Athena, and assign them to the correct provider for review
• Conduct outbound calls to patients with low usage, elevated mask leaks, or other therapy concerns, using established call scripts and intervention protocols
• Troubleshoot common CPAP issues including mask fit problems, pressure discomfort, dry mouth, and air leaks, and guide patients toward solutions
• Encourage and motivate patients to remain on therapy in a warm, supportive manner — the goal is to help patients succeed, not to pressure them
• Handle a daily outbound call volume of approximately 60 patient calls
• Schedule follow-up calls and ensure no patient is lost to follow-up
• Use Sanusom's call timer to record monitoring time accurately for each patient interaction, in compliance with RPM billing requirements
• Document every call in both Sanusom and Athena using standard clinical templates, ensuring records are complete, timely, and accurate
• Respond to patient messages via Klara within established response time standards
• Coordinate with the DME and CPAP supply team on mask refits, equipment issues, and supply needs identified during patient calls
• Coordinate with scheduling for follow-up provider appointments when clinically indicated
• Escalate clinical concerns to the provider promptly and in accordance with established protocols

Conoscenze

RPM experience

CPAP therapy knowledge

HIPAA compliance

Data analysis

Formazione

Clinical background (RN/LPN/MA/RT)

Descrizione del lavoro

Remote Raven is seeking a Remote Patient Monitoring (RPM) Care Coordinator to support CPAP therapy in a US sleep medicine practice. You will review CPAP usage data daily, perform outreach to patients, document interactions for billing, and collaborate with clinical and DME teams to keep patients on therapy.

Ideal candidates have clinical background (RN/LPN/MA/RT) and at least 1 year in RPM or chronic care management, with strong HIPAA knowledge and comfort with data dashboards.