Remote Retention & Upsell Specialist (Craft Beer)

HelloFresh; Manila; Hybrid; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive pay

HMO medical coverage

Generous leave benefits

Learning & development budget

Job summary

HelloConnect, a dynamic team in Inoza tower, BGC, embraces innovation to create exceptional experiences. You’ll be part of a collaborative culture focused on excellence and continuous learning, with opportunities to work on impactful projects and grow within a supportive environment that values diverse perspectives.

In this role, you will retain, upsell, and cross-sell Beer52 products to subscribers, contributing to business success and customer satisfaction.

Qualifications

• Excellent communication, problem-solving, and negotiation skills.
• Positive energy and can-do attitude.
• Integrity and diligence.
• Critical thinking with language proficiency.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer inbound retention calls.
• Maintain positive customer relationships and resolve education/education needs.
• Negotiate retention offers to retain customers.
• Retain customers in compliance with Beer52 guidelines.
• Attend 1:1s, meetings, huddles, and trainings.
• Attend cross-trainings and upskilling.

Skills

Excellent communication

Problem-solving

Negotiation

Empathy

Multitasking

Job description

HelloConnect, a dynamic team in Inoza tower, BGC, embraces innovation to create exceptional experiences. You’ll be part of a collaborative culture focused on excellence and continuous learning, with opportunities to work on impactful projects and grow within a supportive environment that values diverse perspectives.

In this role, you will retain, upsell, and cross-sell Beer52 products to subscribers, contributing to business success and customer satisfaction.