Remote Retention & Upsell Specialist (Craft Beer)

HelloFresh

Manila

Hybrid

PHP 335,000 - 580,000

Full time

14 days+
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Benefits offered by this job

Competitive pay
HMO medical coverage
Generous leave benefits
Learning & development budget

Job summary

HelloConnect, a dynamic team in Inoza tower, BGC, embraces innovation to create exceptional experiences. You’ll be part of a collaborative culture focused on excellence and continuous learning, with opportunities to work on impactful projects and grow within a supportive environment that values diverse perspectives.

In this role, you will retain, upsell, and cross-sell Beer52 products to subscribers, contributing to business success and customer satisfaction.

Qualifications

  • Excellent communication, problem-solving, and negotiation skills.
  • Positive energy and can-do attitude.
  • Integrity and diligence.
  • Critical thinking with language proficiency.
  • Ability to work independently with minimal supervision.

Responsibilities

  • Answer inbound retention calls.
  • Maintain positive customer relationships and resolve education/education needs.
  • Negotiate retention offers to retain customers.
  • Retain customers in compliance with Beer52 guidelines.
  • Attend 1:1s, meetings, huddles, and trainings.
  • Attend cross-trainings and upskilling.

Skills

Excellent communication
Problem-solving
Negotiation
Empathy
Multitasking

Job description

HelloConnect, a dynamic team in Inoza tower, BGC, embraces innovation to create exceptional experiences. You’ll be part of a collaborative culture focused on excellence and continuous learning, with opportunities to work on impactful projects and grow within a supportive environment that values diverse perspectives.

In this role, you will retain, upsell, and cross-sell Beer52 products to subscribers, contributing to business success and customer satisfaction.

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