Sales Representative (Retention)

HelloFresh; Manila; Hybrid; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive pay

HMO medical coverage

Generous leave benefits

Learning & development budget

Job summary

HelloConnect, a dynamic team in Inoza tower, BGC, embraces innovation to create exceptional experiences. You’ll be part of a collaborative culture focused on excellence and continuous learning, with opportunities to work on impactful projects and grow within a supportive environment that values diverse perspectives.

In this role, you will retain, upsell, and cross-sell Beer52 products to subscribers, contributing to business success and customer satisfaction.

Qualifications

• Excellent communication, problem-solving, and negotiation skills.
• Positive energy and can-do attitude.
• Integrity and diligence.
• Critical thinking with language proficiency.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer inbound retention calls.
• Maintain positive customer relationships and resolve education/education needs.
• Negotiate retention offers to retain customers.
• Retain customers in compliance with Beer52 guidelines.
• Attend 1:1s, meetings, huddles, and trainings.
• Attend cross-trainings and upskilling.

Skills

Excellent communication

Problem-solving

Negotiation

Empathy

Multitasking

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility to retain, upsell, and/or cross-sell Beer52 products to subscribers, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Answer inbound retention calls
• Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers
• Retain customers in compliance with Beer52 guidelines and protocols
• Attend 1:1, meetings, huddles, & trainings
• Attend cross-trainings and upskilling

What you’ll bring

• Excellent communication, problem-solving, and negotiation skills
• Positive energy and can-do attitude
• A person with high regard for integrity and diligence
• Critical thinking with technical and language proficiency
• Ability to work independently and efficiently with minimal supervision
• Empathy, emotional intelligence, and resilience
• Effective time management and multitasking abilities
• An interest/passion for Craft Beer and Wine - ideal but optional

What we offer

• Competitive Compensation: Beyond the standard package plus language premium.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, and generous leave benefits.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

Work from home – Please note that you will need to visit our BGC office to pick up your equipment.

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