Remote Resident Services Coordinator

Lever, Inc.; Philippines; Remote; PHP 428,000 - 610,000; Full time

Job summary

Evernest is seeking a Remote Resident Services Coordinator to manage resident communications and relationships across portfolios. The role emphasizes delivering excellent customer service, promptly addressing inquiries, and coordinating with management to uphold policies and resolve issues efficiently.

Ideal candidates bring 1–3 years of relevant experience, strong communication skills, and familiarity with property management practices.

Qualifications

• Strong communication and interpersonal skills for resident interactions.
• Experience in customer service, real estate, or related field.
• 1–3 years of professional experience.
• Ability to stay calm and professional under pressure.

Responsibilities

• Oversee resident communication, manage rent delinquency, renewals, and related concerns.
• Respond promptly to inquiries, complaints, and maintenance requests via phone, email, and text.
• Develop and maintain positive relationships with residents to promote retention.
• Collaborate with management to ensure policies are followed and issues are resolved quickly.

Skills

Excellent communication

Customer service

Resident relations

Organizational skills

Calm under pressure

Remote work

Fast learner

Education

High school diploma or equivalent

Tools

Appfolio

Job description

Evernest is seeking a Remote Resident Services Coordinator to manage resident communications and relationships across portfolios. The role emphasizes delivering excellent customer service, promptly addressing inquiries, and coordinating with management to uphold policies and resolve issues efficiently.

Ideal candidates bring 1–3 years of relevant experience, strong communication skills, and familiarity with property management practices.