ITM Resident Services Coordinator

Lever, Inc.; Philippines; Remote; PHP 428,000 - 610,000; Full time

Job summary

Evernest is seeking a Remote Resident Services Coordinator to manage resident communications and relationships across portfolios. The role emphasizes delivering excellent customer service, promptly addressing inquiries, and coordinating with management to uphold policies and resolve issues efficiently.

Ideal candidates bring 1–3 years of relevant experience, strong communication skills, and familiarity with property management practices.

Qualifications

• Strong communication and interpersonal skills for resident interactions.
• Experience in customer service, real estate, or related field.
• 1–3 years of professional experience.
• Ability to stay calm and professional under pressure.

Responsibilities

• Oversee resident communication, manage rent delinquency, renewals, and related concerns.
• Respond promptly to inquiries, complaints, and maintenance requests via phone, email, and text.
• Develop and maintain positive relationships with residents to promote retention.
• Collaborate with management to ensure policies are followed and issues are resolved quickly.

Skills

Excellent communication

Customer service

Resident relations

Organizational skills

Calm under pressure

Remote work

Fast learner

Education

High school diploma or equivalent

Tools

Appfolio

Job description

at Evernest

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.

We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.

In Evernest, our core focus is to develop people personally and professionally. If your goal is to work from home, grow and become the best version of yourself this is the perfect opportunity for you!

We are committed to creating a positive and welcoming environment for our customers. If you are a motivated and skilled communicator who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

POSITION OVERVIEW

Join our team as a Resident Services Coordinator! We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents.

You’ll be the go-to point of contact for our residents collaborating with our other departments to help deliver a great customer experience. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.

RESPONSIBILITIES

Resident Communication: oversee all resident communication efforts, including managing rent delinquency cases, renewals, and other resident-related concerns across the designated portfolios.

As the main point of contact for residents, your role is to respond promptly to their inquiries, complaints, and maintenance requests via telephone, email, and text.

One of the best parts of your job is developing and maintaining positive relationships with residents to foster a sense of community and promote resident retention.

You’ll be working closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.

Core Competencies:

• Great communication skills and friendly interpersonal skills (written and verbal).
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail are essential.
• Strong decision-making skills and the ability to act with urgency.
• Capacity for detailed, accurate, and high-quality work
• Capable of working autonomously and taking ownership of tasks until they are successfully resolved. Passionate about working with others as a team.
• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.

Desired Competencies:

• Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
• Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.

Minimum requirements to join our team:

• Minimum 256GB of storage and 8GB of RAM; Processor: Core i5 or higher (Preferably laptop).
• Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted).
• 1 External Monitor (2 External Monitor preferred)
• Webcam
• Headset
• Quiet workspace

$6 - $6 an hour

Although this is a remote position which means you will always be working from home, we require full-time availability (during your established working hours). Wedo notoffer any part-time positions.

Who We Are

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 12,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

What We Value

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together

Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing

We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome

We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind

Beginning with just 30 houses to now almost 24,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily

- Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It's not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.