Remote Reservations & Travel Sales Expert

InterContinental Hotels Group; Hinoba-an; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

InterContinental Hotels Group is seeking a reservations associate to provide travel advice and multilingual booking support from the Philippines. You will be a brand ambassador, educating guests about our brands and delivering a warm, sales-driven service experience.

This role requires strong customer service and sales skills, bilingual communication, and proficiency with online systems to handle inquiries, secure bookings, and adapt to evolving tools while driving revenue and guest satisfaction.

Qualifications

• Experience in a call center or high-volume customer service environment.
• Knowledge of hotel or travel industry is a plus.

Responsibilities

• Provide English reservation solutions and multilingual support across contacts.
• Deliver brand-focused hospitality and customer education during interactions.
• Maintain warm, proactive guest engagement with a sales-oriented approach.

Skills

Customer service

Sales skills

Bilingual communication

Data capture

Web navigation

Tech adaptability

Online tools

Troubleshooting

Communication

Education

Some secondary education

Tools

CRM systems

Online communication tools

Job description

InterContinental Hotels Group is seeking a reservations associate to provide travel advice and multilingual booking support from the Philippines. You will be a brand ambassador, educating guests about our brands and delivering a warm, sales-driven service experience.

This role requires strong customer service and sales skills, bilingual communication, and proficiency with online systems to handle inquiries, secure bookings, and adapt to evolving tools while driving revenue and guest satisfaction.