Remote Reservations Sales Specialist

InterContinental Hotels Group; Tili; On-site; PHP 279,000 - 502,000; Full time

Job summary

InterContinental Hotels Group is seeking a multilingual Reservations agent to provide top‑level travel guidance and book guests with care. You will educate guests about brands and products while delivering a warm, personalized experience.

In this role, you’ll handle calls with confidence, balance selling with service, and adapt to evolving tools and processes. A focus on guest satisfaction and loyalty is essential.

Qualifications

• Previous call center experience in sales (non-scripted) preferred.
• Hotel/travel experience desired.
• Strong customer service and sales skills.
• Strong bilingual communication skills.
• Social intelligence and cultural sensitivity.
• Ability to customize generic information.
• Efficient data capture.
• Ability to use online tools and systems.

Responsibilities

• Provide an industry-leading reservation solution in English and other languages.
• Deliver brand education and loyalty through guest interactions.
• Build rapport with guests through active listening and a warm, friendly approach.
• Drive revenue and guest loyalty by understanding needs and offering tailored options.
• Navigate multiple web-based systems to manage reservations and inquiries.

Skills

Customer service

Sales skills

Bilingual communication

Empathy / social intelligence

Web navigation

Digital adaptability

Data entry accuracy

Geographic information tools

Education

High school diploma preferred

Job description

InterContinental Hotels Group is seeking a multilingual Reservations agent to provide top‑level travel guidance and book guests with care. You will educate guests about brands and products while delivering a warm, personalized experience.

In this role, you’ll handle calls with confidence, balance selling with service, and adapt to evolving tools and processes. A focus on guest satisfaction and loyalty is essential.