Remote Global Reservations Specialist – Multilingual Sales

InterContinental 62s Group plc; Makati; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

InterContinental 62s Group plc is seeking an experienced travel reservations specialist to deliver industry-leading English and multilingual support. The role emphasizes sales-driven service, guest satisfaction, and loyalty, with a strong focus on brand values and personalized solutions.

The ideal candidate brings call center sales experience, a hospitality mindset, and the ability to adapt to diverse guest needs across channels.

Qualifications

• Some secondary education; high school diploma preferred but not required.
• Previous call center experience in a sales capacity (non-scripted) or other call handling experience.
• Hotel/travel experience desired.

Responsibilities

• Provide an industry-leading reservation solution in English and one or more language for all contacts.
• Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
• Embrace the global and cultural diversity of our guest and business needs.
• Meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction) as set by management.
• Build rapport with guests through active listening and a warm, friendly guest experience.
• Inspire loyalty through personalized and efficient service driven by the guest’s needs.

Skills

Customer service

Sales skills

Bilingual

Active listening

Cultural sensitivity

Education

Some secondary education

Tools

CRM software

Multichannel systems

Job description

InterContinental 62s Group plc is seeking an experienced travel reservations specialist to deliver industry-leading English and multilingual support. The role emphasizes sales-driven service, guest satisfaction, and loyalty, with a strong focus on brand values and personalized solutions.

The ideal candidate brings call center sales experience, a hospitality mindset, and the ability to adapt to diverse guest needs across channels.