Remote Reservations Sales Specialist

IHG Hotels & Resorts; Baguio; Hybrid; PHP 268,000 - 469,000; Full time

Job summary

IHG Hotels & Resorts is seeking an expert in providing travel advice and reservations with strong bilingual communication skills. The role focuses on delivering a premium guest experience, managing multiple systems, and driving revenue while maintaining high customer satisfaction.

The ideal candidate will excel in a dynamic, multilingual contact environment, adapt to evolving tools, and contribute to brand loyalty through personalized service and efficient problem-solving.

Qualifications

• Education: Some secondary school, high school diploma preferred but not required.
• Experience: Previous call center experience in a sales capacity (non-scripted) or other call handling experience preferred.
• Hotel/travel experience desired.

Responsibilities

• Provide an industry-leading reservation solution in English and one or more language for all contacts.
• Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
• Embrace the global and cultural diversity of our guest and business needs.
• Consistently meet or exceed defined performance expectations (revenue, conversion, quality) as set by management.
• Build rapport with guests through active listening and a warm, friendly guest experience.

Skills

Customer service

Sales skills

Bilingual communication

Social intelligence

Data capture

Web navigation

Tech adaptability

Call handling

Online tools

Troubleshooting

Education

High school diploma or equivalent

Tools

CRM software

Web-based tools

Online communication tools

Job description

IHG Hotels & Resorts is seeking an expert in providing travel advice and reservations with strong bilingual communication skills. The role focuses on delivering a premium guest experience, managing multiple systems, and driving revenue while maintaining high customer satisfaction.

The ideal candidate will excel in a dynamic, multilingual contact environment, adapt to evolving tools, and contribute to brand loyalty through personalized service and efficient problem-solving.