Remote Quality & Compliance Analyst — Sales & Support

EmpowerU Inc; Mandaluyong; Remote; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Remote work flexibility

Exposure to international teams

Career progression

Job summary

EmpowerU Inc. is seeking a seasoned Quality & Compliance Analyst to join our operations team in a fast-paced, performance-driven environment.

You will monitor customer interactions, improve sales quality, and ensure compliance across front-end event processes and back-end sales operations. The role involves coaching agents, working with remote and international teams, and delivering actionable insights to enhance processes and conversions.

Qualifications

• Minimum 5+ years experience in Quality Assurance, Compliance, and Call Centre Operations.
• Experience with CRM systems (GoHighLevel, Salesforce) and call monitoring tools is preferred.
• Experience working with remote or offshore teams is beneficial.

Responsibilities

• Monitor and audit customer interactions across calls, chat, emails, and CRM activity.
• Identify compliance risks and ensure adherence to SOPs and standards.
• Provide coaching to agents and collaborate with team leaders to improve performance.
• Prepare QA reports and dashboards; analyze trends in performance and compliance.
• Oversee remote/offshore teams to maintain consistent QA standards.

Skills

Quality Assurance

Compliance

Call Centre Operations

Tools

GoHighLevel

Salesforce

Aircall

RingCentral

Job description

EmpowerU Inc. is seeking a seasoned Quality & Compliance Analyst to join our operations team in a fast-paced, performance-driven environment.

You will monitor customer interactions, improve sales quality, and ensure compliance across front-end event processes and back-end sales operations. The role involves coaching agents, working with remote and international teams, and delivering actionable insights to enhance processes and conversions.