Quality & Compliance Auditor: Elevate Support Excellence

Ubiquity; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Ubiquity is seeking a proactive Quality Auditor to uphold our Head, Heart, Hustle ethos. You will assess support interactions and claims processing, deliver actionable feedback, and collaborate with Support leadership to improve quality and compliance across channels.

The role emphasizes meticulous data analysis, calibration sessions, and ongoing process improvements. A background in call center or financial services and experience with audit tools (Zendesk, Google Workspace) is preferred.

Qualifications

• 1 year (1) of working experience in a call center, financial, customer service or tech support field doing Compliance.
• Experience automating reports from different platforms and facilitating calibrations.

Responsibilities

• Level 1 Audit: monitor claims daily and provide feedback on errors.
• Level 2 Audit: monitor claims or call interactions daily and provide feedback to improve decision accuracy.
• Ensure adherence to Reg E/Z/P Guidelines as stated on the audit sheet.
• Facilitate Quality Calibrations and prepare contacts for calibration sessions.
• Gather insights from audit data and recommend process improvements.

Skills

Analytical skills

Attention to detail

Time management

Cross-functional collaboration

Report automation

Active listening

Communication skills

Adaptability

Tools

Zendesk

LEAN

VROL

Quavo

Google Workspace

MS Office

Job description

Ubiquity is seeking a proactive Quality Auditor to uphold our Head, Heart, Hustle ethos. You will assess support interactions and claims processing, deliver actionable feedback, and collaborate with Support leadership to improve quality and compliance across channels.

The role emphasizes meticulous data analysis, calibration sessions, and ongoing process improvements. A background in call center or financial services and experience with audit tools (Zendesk, Google Workspace) is preferred.