Quality Analyst - Travel Sales

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

HMO coverage starting Day 1

Paid leaves and holidays

Career growth and learning opportunities

Complete office facilities

Job summary

A leading global travel company is seeking a Quality Analyst to join their team in Cebu City. The role involves monitoring sales calls, coaching agents, and managing quality standards. Candidates should have experience in quality monitoring and client communication, with at least a partial college education. The position offers a competitive salary, night differential pay, HMO coverage, and opportunities for career growth.

Qualifications

• At least 2nd-year college completed.
• 2-4 years overall experience in relevant fields.
• 1-2 years experience in quality monitoring in a call center sales environment.
• Strong ability to coach, mentor, and provide feedback.
• Experience handling quality issues, escalations, and client communications.

Responsibilities

• Monitor sales calls and provide constructive feedback.
• Coach and mentor agents for improved performance.
• Act as Subject Matter Expert on quality standards.
• Participate in client meetings and teleconferences.
• Take ownership of quality issues and escalations.
• Plan, prioritize, and communicate effectively with clients and internal teams.

Skills

Coaching and mentoring

Quality monitoring

Client communication

Call center experience

Education

Completed at least 2nd-year college

Job description

We are hiring a Quality Analyst – Travel Sales to support a global travel account. Join our team and grow your career in quality and operations!

Responsibilities

• Monitor sales calls and provide constructive feedback to agents
• Coach and mentor agents to improve performance and compliance
• Act as a Subject Matter Expert (SME) on quality standards and processes
• Participate in client meetings and teleconferences
• Take ownership of quality issues and escalations
• Plan, prioritize, and communicate effectively with clients and internal teams

Qualifications

• At least 2nd-year college completed
• 2–4 years overall experience
• 1–2 years experience in quality monitoring within a call center sales environment
• Strong ability to coach, mentor, and provide feedback
• Experience handling quality issues, escalations, and client communications

Perks & Benefits

• Competitive salary package
• Night differential pay
• HMO coverage starting Day 1
• Paid leaves and holidays
• Career growth and learning opportunities
• Complete office facilities