Remote Quality Assurance Specialist — Elevate CX

Hammerjack Pty Ltd; Manila; Remote; PHP 279,000 - 469,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Quality Assurance professional to analyze customer interactions, identify performance gaps, and help improve customer experience scores. You will work with the QA Manager to ensure proper verbal statements, client requirements, and policies are followed, while analyzing data to guide performance training.

The role involves auditing procedures, coordinating quality reviews, and developing SOPs and quality documents.

Qualifications

• High school diploma or equivalent.
• 6 months or more of customer service and call center experience.
• Understanding, interpreting, and manipulating data for reporting.

Responsibilities

• Audit KPIs for customer service operations and training teams.
• Review and evaluate procedures and customer interactions across channels.
• Coordinate logistics, sampling, documentation, and reporting of results.

Skills

Call center experience

Data interpretation

Education

High school diploma

Job description

Hammerjack Pty Ltd is seeking a Quality Assurance professional to analyze customer interactions, identify performance gaps, and help improve customer experience scores. You will work with the QA Manager to ensure proper verbal statements, client requirements, and policies are followed, while analyzing data to guide performance training.

The role involves auditing procedures, coordinating quality reviews, and developing SOPs and quality documents.