Remote QA Consultant - Amazon Connect & Contact Center

NeuraFlash, LLC; Hinoba-an; Remote; PHP 3,133,000 - 4,386,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking an Associate QA Consultant to join our Quality Assurance team focused on Amazon Connect, IVR, APIs, and AI‑driven customer experiences. You will work alongside experienced QA professionals to design and execute tests across cloud services, contact center workflows, and integrations.

We seek 1–2 years of QA/testing experience or at least 6 months of paid QA internship, with a solid grasp of testing fundamentals, API testing with Postman, and AWS basics.

Qualifications

• 1–2 years of QA/testing experience OR minimum 6 months of paid QA internship experience.
• Strong understanding of software testing fundamentals, including functional, regression, integration, and end‑to‑end testing.
• Basic knowledge of APIs and hands‑on exposure to Postman or similar tools.
• Basic understanding of cloud concepts, preferably AWS.
• Strong analytical and problem‑solving skills.
• Ability to understand business requirements and convert them into test scenarios.
• Good communication and documentation skills.
• Willingness to learn Amazon Connect, Contact Center, Salesforce, AWS, and AI‑based technologies.

Responsibilities

• Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows.
• Execute functional testing of IVR and self‑service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.
• Validate agent and supervisor experiences across voice and digital channels.
• Perform basic testing of AWS services used within Amazon Connect solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch.
• Execute API testing using tools such as Postman.
• Validate API requests/responses, data mapping, error handling, and integrations between systems.
• Support testing of integrations between Amazon Connect and Salesforce Service Cloud Voice (SCV).
• Test agent workflows, CTI, screen pops, Voice Call records, and Omni‑Channel functionality.
• Execute testing of Amazon Connect Chat and other omnichannel customer journeys.
• Create and execute test scenarios and test cases based on requirements, user stories, and process flows.
• Interpret basic process and IVR designs from tools such as Lucidchart or Visio.
• Prepare and manage test data required for testing.
• Log, track, and retest defects using tools such as Jira.
• Participate in defect triage and work with development and project teams to resolve issues.
• Support SIT, regression, UAT, and release readiness activities.

Skills

QA basics

APIs

AWS basics

Analytical

Communication

Tools

Postman

Jira

TestRail

QMetry

Zephyr

Cyara

Job description

NeuraFlash, Part of Accenture is seeking an Associate QA Consultant to join our Quality Assurance team focused on Amazon Connect, IVR, APIs, and AI‑driven customer experiences. You will work alongside experienced QA professionals to design and execute tests across cloud services, contact center workflows, and integrations.

We seek 1–2 years of QA/testing experience or at least 6 months of paid QA internship, with a solid grasp of testing fundamentals, API testing with Postman, and AWS basics.