Quality Assurance Analyst - Contact Center & Billing

Recruitify_HR; Muntinlupa; On-site; PHP 360,000 - 540,000; Full time

Job summary

Recruitify_HR is seeking a seasoned QA professional to design and implement testing strategies ensuring software quality within a contact center environment. The role emphasizes collaboration with development teams to promptly identify and resolve defects and to analyze billing processes for regulatory compliance.

Candidates should have 3–5 years of QA experience, a bachelor’s degree in CS/IT, and strong analytical and communication skills to effectively convey quality issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5 years of experience in quality assurance.
• Experience in quality assurance in BPO and contact center operations.

Responsibilities

• Design and implement testing strategies to ensure software quality.
• Conduct audits and evaluations of processes in the contact center environment.
• Collaborate with development teams to identify and resolve defects.
• Analyze billing processes to maintain compliance with industry standards.
• Prepare detailed documentation and reports based on testing results.

Skills

Quality assurance

Auditing processes

Analytical skills

Communication skills

BPO domain knowledge

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Recruitify_HR is seeking a seasoned QA professional to design and implement testing strategies ensuring software quality within a contact center environment. The role emphasizes collaboration with development teams to promptly identify and resolve defects and to analyze billing processes for regulatory compliance.

Candidates should have 3–5 years of QA experience, a bachelor’s degree in CS/IT, and strong analytical and communication skills to effectively convey quality issues.