Remote QA Analyst: AI-Driven Quality & CSAT Insights

Emapta; Metro Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Night differential

HMO coverage

Permanent WFH

Fixed weekends off

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referrals

20 annual leaves

Mentorship

Career growth

Diverse environment

Job summary

Emapta Philippines is seeking a Quality Assurance Analyst to raise QA standards across the U.S. digital insurance landscape from the Philippines. You will evaluate customer interactions, monitor performance trends, and help strengthen service benchmarks for a global client.

The role offers a night shift with weekends off, permanent work-from-home setup, and a comprehensive perks package to support growth and wellbeing, including HMO, salary advances, and gym access.

Qualifications

• Quality Assurance experience in insurance/financial services.
• Thorough understanding of QA rubric management, calibration methodologies, performance benchmarking, and CSAT metrics.
• Proficiency in Quality Management Systems (QMS) for documenting audits and tracking performance.

Responsibilities

• Quality Evaluation & Performance Analysis for agency teams.
• Calibration sessions and training support for consistent standards.
• Projects and data analysis; contribute to AI/LLM quality models.

Skills

Quality Assurance

CSAT

QA analytics

Analytical skills

Tools

QMS

Job description

Emapta Philippines is seeking a Quality Assurance Analyst to raise QA standards across the U.S. digital insurance landscape from the Philippines. You will evaluate customer interactions, monitor performance trends, and help strengthen service benchmarks for a global client.

The role offers a night shift with weekends off, permanent work-from-home setup, and a comprehensive perks package to support growth and wellbeing, including HMO, salary advances, and gym access.